Passport BMW Loaner Vehicle Policy

Passport BMW Loaner Vehicle Policy

Passport BMW has a complimentary shuttle service that is available and operates to take customers around the auto park or to the METRO station.

For your convenience we provide BMW loaner cars, for the time necessary to service or repair your BMW, when work requires more than two hours, but not when the work is the result of an accident.

The loaned vehicle is provided only to the owner/lessee (or spouse) of the serviced or repaired BMW; the owner must be at least 21 years of age (as required by our insurance carrier).

Passport BMW requires: (A) valid driver's license, (B) verification of insurance coverage1, and a major credit card2 to cover any potential incidental charges.  

1 Affording Public Liability, Property Damage, Comprehensive and Collision
2 Debit card, in lieu of credit card, will require $500 hold be placed  (credits back may take 7-10 days)

 
You are responsible for:

  • Any damage incurred while in your care and custody. Please remember to inspect the BMW loaner, with our representative, prior to leaving the dealership. Existing damage should be noted on the agreement. (Loaners are re-inspected upon return).
  • Fuel used. Please refill the fuel tank before returning the vehicle – a refueling charge of $5.99 per gallon will be issued if not replenished to the same point as when it was picked up.
  • All tolls, parking, and traffic violations. Please remember to bring your EASY-PASS. A $35 administrative fee will apply to any fines or penalties we pay and re-bill to you.
  • Loaners are NON-SMOKING vehicles, and while we love our pets, unfortunately they are not permitted in the vehicles. A detailing charge of $250 applies if these restrictions are violated.
  • Our loaner vehicles come with 100 miles per day of free driving allowance, any additional mileage will be charged at a 25¢ per mile rate.

Loaners are due back no later than 9:00 am the next morning following notification (phone call, text or e-mail) that your BMW is ready to pick up at Passport BMW. Rental charges of $19.95 per hour or $99.95 per day plus tax will apply if not returned at the correct time. (This includes loaned vehicles kept over weekends and holidays).   

Thank you for your understanding and cooperation. Our ability to properly serve you and other customers is dependent upon the timely return of our loaner vehicles.

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