If there is one company that prides itself on its premium offerings and luxurious trim levels, it's BMW. You know what else BMW is famous for? Taking care of their customers from the very first test drive through to maintenance and even trading the vehicle in for a newer model. We know that these are some of the key reasons that drivers return to Passport BMW time and time again for their automotive needs.
But there's one dealership in South Africa that we're pretty sure one driver will not be returning to. Why? Well, we wish we had a simple answer for you, but here's the short version of the story:
Mr. Ravindra Jainarian had just purchased a 320d, and after driving it for a few days, felt it wasn't up to BMW standards. Just as any self-respecting driver would do, he drove it back to the dealership and asked them to fix the broken air-conditioning and misaligned doors. While it was being repaired, they handed him the keys to a loaner. So far so good, right? Right.
Except when he returned to Auto Uhmlanga BMW to pick his car up, it was still broken. So he left it there, and kept the loaner, on the terms that they would trade vehicles once again when his brand-new BMW was fixed. Again, we're still all on the same page, right?
That is until an armored car, helicopter, and armed gunman showed up at Mr. Jainarain's place of work to repossess the car.
He quickly handed over the keys and then called his lawyer. In court later that week, the Judge concluded that Jainarain had the right to continue to use the loaner until his vehicle was fixed or at least until court proceedings were through. The dealership claims that the matter is concluded and Mr. Jainarain is free to pick up his vehicle whenever he wants - but they would like to have their loaner back as its value is depreciating with every mile driven and they'd like to sell it.
Pretty crazy, right? While this isn't how BMW normally conducts their business, we certainly hope that this South African man and the dealership he's working with resolve their issues soon - we'd hate to see other people get a bad impression of BMW.
What do you think? Was the dealership in the right? Will Mr. Jainarain ever get his 320d back in working condition? Let us know in the comments below and be sure to check back with us for more on this and other BMW news. Or stop by and see us in person at 4730 Auth Place Marlow Heights, MD 20746 - we're happy to chat with you about BMW news and events.